Privacy Policy

This page describes, in plain terms, how Cognify Works handles information related to the TicketBridge public website and product. It is a general overview—not a substitute for customer agreements that govern production use.

Information we collect on this site

When you submit a demo or contact request, we collect the details you provide—such as your name, work email, company, and message—so the Cognify Works team can respond and schedule a conversation.

Account and customer portal data

When your organization uses TicketBridge, we process account and workspace data needed to operate the product. This may include user profiles, role assignments, and customer portal activity scoped to your tenant and the companies you serve.

Service and integration data

To deliver product functionality, TicketBridge may process service desk and operational data you connect or enter—such as tickets, companies, intake conversations, knowledge base content, and integration metadata. Processing is limited to what is needed to provide the features your workspace uses.

How we use this information

We use collected information to respond to inquiries, provide and improve TicketBridge, support your workspace, and communicate about service-related matters. We do not sell personal information.

Production use and customer agreements

Detailed data handling, security practices, subprocessors, and retention for production deployments are defined in customer agreements and related documentation—not solely on this page.

Contact

Questions about this policy or our data practices can be sent to support@ticketbridge.tech.

Last updated: May 2026